Charles Settlement House is the only comprehensive human service provider centered in northwest Rochester. Vision Statement Assure services are truly consumer-focused, providing coordinated, life-changing human services to individuals and families; and improve neighborhoods to be safe and thriving with a desirable quality of life. Mission Statement To help residents access critical human services, and help each attain personal growth, leading to sustainable self-sufficiency. To assist community development for safe, secure and vibrant neighborhoods. Focus Working with each consumer - individuals, families and neighborhoods - together we will determine how best to assist them to "Swing Forward to a Better Future"