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Research About Contact More Maidens user research helps close the gaps between todays digital currency experiments and a future financial system that by design is more resilient equitable secure and open. In the exploration of digital currency and new national paymentssystem rails user research is vital. It serves as a reality check a costsaver and a compass it mitigates risks and empowers decisionmakers with the data they need to be proactive rather than reactive. Shira Frank Director Latest Report Release Financial inclusion is widely touted as a driver behind countries exploration of central bank digital currency CBDC.