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Maine LongTerm Care Ombudsman Program An Advocacy Program for LongTerm Care Consumers The Maine LongTerm Care Ombudsman Program is a nonprofit agency whose mission is to advocate for quality of life and care for longterm care consumers. Our services are free and confidential. Federal law and Maine law authorize our staff to investigate complaints made by or on behalf of longterm care consumers and to assist consumers in exercising their rights that are guaranteed by law. Our program serves residents of nursing homes assisted housing programs including residential care and assisted living consumers receiving home care services including homemaker adult day and hospice.