Northeast Contact Center Forum Incorporated

Overview
The Northeast Contact Center Forum (NECCF) is a nonprofit organization dedicated to serving the needs of contact center professionals and customer service leaders in New England. Founded in February 2001, NECCF was established by a group of contact center executives and specialists seeking an unbiased forum for the exchange of ideas and best practices within the industry. As a recognized 501(c)(3) nonprofit, NECCF is committed to facilitating professional development through educational events, networking opportunities, and knowledge sharing.

Mission and Values
The mission of NECCF is to provide a user-friendly platform for communication and collaboration among contact center and customer service leaders. The organization upholds core values that prioritize the end user, emphasizing quality, professionalism, and efficiency within the contact center industry.

Activities and Events
NECCF hosts a variety of events throughout the year, including:

• Quarterly Learning Events: These events focus on specific topics relevant to contact center management such as associate engagement, workforce management, technology trends, and customer journey management. Each event provides attendees with the latest insights and practices in the field.

• Annual Conference and Expo: This flagship event takes place at notable venues, including Gillette Stadium, and features expert keynote speakers, workshops, and vendor showcases. It serves as a platform for networking and learning about innovative technologies and services in the contact center sector.

• Networking Opportunities: NECCF events foster peer-to-peer networking, enabling professionals to exchange experiences, challenges, and solutions with their counterparts across the industry.

Membership and Governance
NECCF operates without membership fees or formal membership requirements, making its events accessible to all professionals in the field. The organization is governed by a volunteer Board of Directors composed of industry professionals who are dedicated to enhancing the operational success of contact centers throughout the region.

Impact
Since its inception, NECCF has grown to become the largest community of contact center and customer service leaders in New England. It plays a vital role in addressing the strategic planning and day-to-day management concerns of its members, thereby contributing to improved customer service and organizational success in the region. The focus on creating a culture of service excellence has proven beneficial, resulting in increased customer loyalty and enhanced employee engagement across member organizations.