Austin Call Center Alliance

The Austin Call Center Alliance, also known as the Austin Contact Center Alliance (ACCA), is a nonprofit organization based in Austin, Texas. It operates as a 501(c)(6) entity, which is designated for business leagues, chambers of commerce, real estate boards, and similar groups created to improve local business environments[3][4].

History and Purpose

Established in 1995, the alliance serves as a central resource for networking, education, and industry information within Central Texas's contact center industry[2]. Its vision is to be the leading professional organization for the customer experience industry in the region, providing essential resources and connections for contact center professionals[2].

Membership and Activities

The organization offers various membership levels, including individual members and contact center members, allowing for diverse participation from industry professionals and businesses. Members can access benefits such as discounted event rates, an online member directory for networking, and access to exclusive content through the MemberConnect website[1].

Events and Programs

ACCA hosts regular events, including bi-monthly networking and development lunches and an annual Fall Symposium, designed to educate and engage members in best practices for customer experience. Additionally, the organization conducts contact center tours to share operational insights and technologies with its members[1][2].

Leadership and Community Engagement

The Board of Directors is comprised of practitioners and vendors, reflecting the alliance's commitment to serving its membership base. Each member is dedicated to enhancing the connectivity and resources available to Central Texas contact centers[2]. Through these efforts, ACCA aims to foster superior customer experience organizations across the region.