Independent MEDITECH User Group | MUSE Community Welcome to the MUSE Community Member Quick Links MUSE Community Highlights What Does Good Look Like. Guest Shannon Connell Vice President of Customer Experience MEDITECH In her role Shannon she oversees the implementation and service of MEDITECHs licensed customers as well as the companys legal department quality system for our internal processes and medical devices. Overseeing governance coupled with her customer experience responsibilities uniquely equipped her to support MEDITECH customers and ensure their success from contracting through implementation and beyond. Shannon tells us about her interesting path from biology major to law school and then how she applies her law degree at MEDITECH and how her long tenure with the company has afforded her great opportunities to interact with customers in meaningful ways.