Supporting philanthropy, nonprofits, and other social sector organizations to regularly listen & act on feedback in high-quality, equitable, and inclusive ways. Supporting philanthropy, nonprofits, and other social sector organizations to regularly listen and act on feedback in high-quality, equitable, and inclusive ways. Feedback Labs (FBL) believes that listening to the people we seek to serve is the right, smart, and feasible thing to do in terms of impact. We envision a world where service aid, philanthropy, nonprofits, and governments have the tools and skills to productively interact with their clients and hear their honest opinions about the services they receive. We believe that making people’s voices central to the decision-making process will revolutionize social impact.