header2.jpg AHA News Now 10 brillian tips to kick off your freelance copy writing career Great places to find paid freelance writing jobs Hacking content mill Resume editing skills that everyone can easily learn Seven ideas to help you compose a resume without effort What it takes to craft an amazing resume in 30minutes AHACampaigns Health Care Leader Action Guide to Effectively Using HCAHPS HPOE March 21 2012 This guide describes how HCAHPS data should be used in context with other information about organizational performance. It highlights cultural elements necessary to build a firm foundation for HCAHPS success. Once these foundational elements have been considered the guide outlines a 5step approach to using HCAHPS effectively to improve the patient experience quality and safety. Click here to view this resource Patient Advocates rely on the Society for Healthcare Consumer Advocacy of the American Hospital Association to provideup to date information and resources.